Blank payment screen

Some ad-blocking applications, anti-virus software, and certain network restrictions can keep the payment fields from appearing at checkout. You might be seeing the same as the image below:

no_payment_fields.png

To fix this we recommend trying the following:

  • Temporarily disabling any ad-blocking extension or software.
  • Checking out in an incognito/private browsing window.
    • Chrome: Ctrl/Cmd + Shift + N
    • Firefox: Ctrl/Cmd + Shift + P
    • Safari: Cmd + Shift + N
  • Switching browsers
  • Checking out as a Guest using Paypal.
  • If you are using a VPN, temporarily disable it.

This may also happen if there is a formatting error in the billing or shipping address, especially if your browser auto-filled some of the fields. To resolve this, we recommend going back to re-enter your billing and shipping address, making sure that:

  • Each part of the address is in the correct field (a company name is only needed if it is a business address)
  • There are no typos or extra spaces
  • The correct country has been selected
  • The postcode has been entered
  • A phone number has been provided
  • The shipping address is not a PO Box

If, after following the above steps, the payment screen remains blank, please contact our Customer Service team to investigate further.