Duplicate charge for an order

If you have been charged multiple times for your order this is likely a mistake and we can help you to fix it.

• If you received multiple confirmation emails then the order will have been placed multiple times. You can cancel the duplicate orders via Your Account.

• If you only got one email there may have been a problem when you tried to place your order, resulting in a failed attempt(s). We'll automatically refund payments that are not linked to orders and this should be reflected in your bank account within 3-5 business days, depending on your bank.

If you still have an outstanding duplicate charge after 6 business days, please let us know and we'll investigate further.